Privacy Policy

Last Updated: June 2026

This Privacy Policy describes how JAMESJACK LLC ("JamesJack," "we," "us," or "our") collects, uses, discloses, stores, and protects personal information when you access or use our websites, online store, mobile applications, AI-powered wheel design tools, gallery, custom design services, products, and related features, content, communications, and services (collectively, the "Services").

Our Services include, but are not limited to:

the JamesJack website;

the JamesJack online store;

the JamesJack mobile application;

AI-assisted wheel design and visualization tools;

user accounts and login features;

vehicle image upload and design preview features;

design galleries and published user content;

ready-made, custom, bespoke, and signature wheel products and services;

customer support, order processing, and related communications.

By accessing or using the Services, you acknowledge that you have read and understood this Privacy Policy.

If you do not agree with this Privacy Policy, please do not use the Services.

1. Personal Information We Collect

We collect personal information depending on how you interact with the Services, what features you use, whether you create an account, whether you make a purchase, whether you upload content, and whether you communicate with us.

For purposes of this Privacy Policy, "personal information" means information that identifies, relates to, describes, can reasonably be associated with, or could reasonably be linked to an individual or household. Personal information does not include information that has been anonymized, aggregated, or de-identified in a way that cannot reasonably identify you.

We may collect the following categories of personal information.

1.1 Contact Information

We may collect information such as:

name;
email address;
phone number;
billing address;
shipping address;
business or company name, if provided;
other contact details you choose to provide.

1.2 Account Information

If you create or use an account, we may collect:

account username or identifier;
email address associated with the account;
password or authentication credentials;
profile information;
preferences and settings;
saved designs;
design history;
communication history;
account activity.
We may allow users to log in using email-based login, Google login, Apple login, or other supported authentication methods. When you use a third-party login service, we may receive information from that service, such as your name, email address, user identifier, authentication token, and other information permitted by your settings with that service.

1.3 Order and Transaction Information

When you purchase or inquire about products or services, we may collect:

products viewed, selected, customized, added to cart, or purchased;
order history;
quote requests;
design service requests;
payment status;
shipping and delivery information;
transaction confirmations;
returns, exchanges, cancellation, or refund-related information;
communications related to orders, production, fitment, and delivery.
Payment card and payment account information may be processed by third-party payment processors. We do not store full payment card numbers unless expressly permitted and handled by authorized payment service providers.

1.4 Vehicle and Wheel Design Information

Because JamesJack provides wheel design and customization services, we may collect information relating to your vehicle and design preferences, including:

vehicle make, model, year, trim, and configuration;
wheel size, width, offset, bolt pattern, center bore, and fitment preferences;
desired style, finish, color, structure, and design direction;
design prompts and written instructions;
design references and inspiration;
AI-generated design outputs;
design revisions and selected concepts;
engineering or manufacturability notes;
fitment-related communications.

1.5 User Uploaded Content

You may upload or submit content through the Services, including:

vehicle photographs;
wheel photographs;
reference images;
screenshots;
sketches;
design inspiration images;
prompts;
comments;
gallery submissions;
feedback;
messages sent to JamesJack.
Uploaded content may contain personal information, vehicle information, metadata, license plates, location-related details, or other identifiable information depending on the content you provide.
You are responsible for ensuring that you have the right to upload and use any content you submit through the Services.

1.6 AI Design and Interaction Data

When you use our AI-assisted design features, we may collect and process:

prompts and instructions;
design conversations;
image inputs;
generated design outputs;
user selections and modifications;
feedback on generated designs;
session history;
AI usage logs;
performance and error information related to AI generation.
This information may be used to provide, maintain, troubleshoot, evaluate, improve, and support the AI design features of the Services.

1.7 Device, Technical, and Usage Information

We may automatically collect information when you access or use the Services, including:

IP address;
browser type;
browser version;
device type;
operating system;
mobile device identifiers;
app version;
pages viewed;
features used;
referring and exit pages;
date and time of access;
session duration;
clicks, interactions, and navigation behavior;
diagnostic data;
crash reports;
performance logs;
approximate location derived from IP address.

1.8 Communications With Us

When you contact us, we may collect:

the content of your message;
email correspondence;
support requests;
order inquiries;
design requests;
production-related communications;
feedback, complaints, or reviews;
information you provide through forms, chat, email, social media, or other communication channels.

2. Sources of Personal Information

We may collect personal information from the following sources:

2.1 Directly From You

We collect information directly from you when you:

create an account;
place an order;
submit a design request;
use AI design tools;
upload images or other content;
publish content to the Gallery;
request a quote;
contact customer support;
subscribe to emails or marketing communications;
otherwise provide information to us.

2.2 Automatically Through the Services

We collect certain information automatically when you use our websites, online store, mobile applications, and related digital services, including through cookies, pixels, analytics tools, log files, SDKs, and similar technologies.

2.3 From Service Providers

We may receive information from service providers that help us operate the Services, including providers involved in:

website hosting;
online store infrastructure;
payment processing;
shipping and fulfillment;
analytics;
fraud prevention;
customer support;
cloud storage;
AI processing;
image processing;
app performance monitoring;
authentication.

2.4 From Third-Party Login Providers

If you sign in using Google, Apple, or another supported login provider, we may receive information made available by that provider, such as your name, email address, account identifier, and authentication information.

2.5 From Business, Marketing, and Advertising Partners

We may receive information from advertising networks, analytics providers, social media platforms, marketing partners, and other third parties that help us understand user activity, measure performance, or promote our Services.

3. How We Use Personal Information

We may use personal information for the purposes described below.

3.1 To Provide and Operate the Services

We use personal information to:

provide access to the website, online store, mobile application, and AI design platform;
create and manage user accounts;
authenticate users;
process orders and transactions;
provide quotes and design services;
generate AI-assisted wheel designs;
provide vehicle visualization and design previews;
manage saved designs and design history;
publish and manage Gallery content;
provide customer support;
communicate about orders, designs, production, shipping, and account activity.

3.2 To Process Orders, Payments, and Fulfillment

We use personal information to:

process purchases;
confirm payment status;
arrange manufacturing, fulfillment, and shipping;
communicate order updates;
manage returns, exchanges, cancellations, and refunds where applicable;
prevent fraud and unauthorized transactions.

3.3 To Provide AI-Assisted Design Features

We use prompts, uploaded images, vehicle information, design preferences, and generated outputs to:

create AI-assisted wheel concepts;
generate visualizations;
refine or revise designs;
provide design recommendations;
support engineering review and manufacturability assessment;
improve user experience and platform functionality;
troubleshoot technical issues.
AI-generated designs are provided for creative visualization and design assistance purposes. Final products intended for manufacturing may require engineering review, fitment verification, and production validation.

3.4 To Improve and Develop the Services

We may use information to:

improve website and app performance;
improve AI design tools;
develop new features;
analyze user behavior;
understand design preferences;
evaluate product demand;
improve customer support;
test and debug systems;
measure performance and reliability.

3.5 To Communicate With You

We may use personal information to:

respond to inquiries;
provide customer support;
send transactional messages;
send order updates;
send account-related notices;
provide design or production updates;
respond to legal or privacy requests;
send marketing communications where permitted.

3.6 For Marketing and Advertising

We may use personal information to:

send promotional emails;
show relevant advertisements;
measure advertising effectiveness;
understand customer interests;
promote JamesJack products, services, designs, and content;
retarget visitors based on interactions with our website or online store.
You may opt out of certain marketing communications as described in this Privacy Policy.

3.7 For Security, Fraud Prevention, and Legal Compliance

We may use personal information to:

protect user accounts;
detect, prevent, and investigate fraud;
prevent unauthorized access;
enforce our terms and policies;
protect the rights, property, and safety of JamesJack, users, and others;
comply with applicable laws, regulations, legal processes, and government requests.

4. AI, Image Processing, and Third-Party Technology Providers

JamesJack may use one or more third-party artificial intelligence, machine learning, image generation, video generation, image processing, cloud computing, hosting, infrastructure, analytics, and technology service providers to operate and improve the Services.

Because AI technologies and service providers change over time, JamesJack may add, replace, or remove AI and technology providers as necessary to provide, maintain, improve, or expand the Services.

When you use AI-assisted features, certain information may be processed by these providers, including:

prompts;
uploaded images;
vehicle information;
design preferences;
generated outputs;
usage logs;
error or diagnostic information.
We use these providers to help deliver Services on our behalf. We do not authorize service providers to use personal information for unrelated purposes except as permitted by their applicable service terms, privacy commitments, and applicable law.
You should not submit sensitive personal information, confidential business information, or content that you do not have the right to use through AI design features.

5. User Uploaded Images and Content

The Services may allow you to upload images, photographs, text, prompts, and other content.

Uploaded content may be used to:

generate wheel designs;
create visual previews;
provide design recommendations;
support customer service;
evaluate fitment or design feasibility;
improve platform functionality;
maintain your design history;
enable Gallery publication if you choose to publish content.
You are responsible for the content you upload. By uploading content, you represent that:
you own the content or have sufficient rights to use it;
your upload does not violate the rights of any third party;
the content does not violate applicable law;
the content does not contain prohibited, unlawful, or harmful material.
We may remove or restrict content that we believe violates our policies, legal obligations, or the rights of others.

6. Gallery and Public Content

The Services may allow users to publish designs, renderings, vehicle visualizations, images, descriptions, tags, usernames, display names, and related content to the JamesJack Gallery or other public areas.

If you choose to publish content, that content may be publicly visible and may be viewed, shared, indexed, or saved by others.

When you publish content through the Services, you grant JamesJack permission to display, reproduce, distribute, promote, and use the published content in connection with operating, improving, and marketing the Services.

You may request removal of published content by contacting us. Removal from the Services may not remove copies previously saved, shared, indexed, cached, or otherwise retained by third parties.

7. Mobile Application Data

When you use the JamesJack mobile application, we may collect mobile app-related information, including:

device type;
operating system;
app version;
device identifiers;
crash reports;
diagnostic data;
feature usage;
session activity;
approximate location derived from IP address;
push notification preferences, if applicable.
We use this information to:
operate the mobile application;
improve app performance;
diagnose crashes and errors;
maintain security;
provide user support;
improve user experience.
If the mobile application requests device permissions, such as camera, photos, or notifications, you may control those permissions through your device settings.

8. Cookies and Similar Technologies

We and our service providers may use cookies, pixels, SDKs, local storage, and similar technologies to collect information about your interactions with the Services.

These technologies may be used to:

remember user preferences;
maintain login sessions;
operate shopping cart functionality;
analyze website and app performance;
measure advertising effectiveness;
personalize content and advertisements;
prevent fraud and improve security.
You may control cookies through your browser settings. Disabling cookies may affect the availability or functionality of certain Services.
Some browsers or devices may allow you to send "Do Not Track" or similar signals. We do not respond to all such signals unless required by applicable law. Where required by applicable privacy laws, we may recognize Global Privacy Control or similar opt-out preference signals.

9. How We Disclose Personal Information

We may disclose personal information in the following circumstances and for the purposes described below.

9.1 Service Providers

We may disclose personal information to service providers and contractors that assist us in operating the Services, including providers involved in:

website hosting;
cloud infrastructure;
e-commerce operations;
payment processing;
shipping and fulfillment;
customer support;
analytics;
authentication;
fraud prevention;
AI processing;
image processing;
data storage;
communication services;
software development and maintenance.
These providers are permitted to access personal information only as reasonably necessary to perform services on our behalf.

9.2 AI and Technology Providers

To provide AI-assisted design functionality, vehicle visualization features, image generation, image editing, content generation, and related services, JamesJack may disclose certain information to third-party technology providers.

Such information may include:

prompts;
uploaded content;
vehicle information;
design instructions;
generated outputs;
technical information necessary to process requests.
Because technology providers may change over time, JamesJack may engage one or more AI, machine learning, image processing, video generation, cloud computing, infrastructure, and technology partners as reasonably necessary to provide and improve the Services.

9.3 Payment Processing

Payments may be processed by third-party payment processors.

JamesJack generally does not store complete payment card numbers. Payment information is subject to the privacy and security practices of the applicable payment processor.

9.4 Shipping and Fulfillment

To fulfill orders, we may disclose relevant information to shipping carriers, logistics providers, customs brokers, manufacturing partners, and fulfillment providers.

Information disclosed may include:

customer name;
shipping address;
contact information;
order details;
delivery instructions.

9.5 Legal Compliance and Protection

We may disclose personal information when we reasonably believe disclosure is necessary to:

comply with applicable law;
comply with legal process;
respond to subpoenas, court orders, or government requests;
enforce our agreements;
investigate fraud or security incidents;
protect the rights, safety, and property of JamesJack, our users, or others.

9.6 Business Transactions

If JamesJack is involved in a merger, acquisition, restructuring, financing transaction, sale of assets, bankruptcy proceeding, or similar business transaction, personal information may be transferred as part of that transaction, subject to applicable law.

10. Relationship With Shopify

Portions of the Services may be operated through Shopify and related Shopify services.

When you interact with our online store, Shopify may collect, process, store, and transmit information necessary to provide e-commerce functionality, payment processing, fraud prevention, order management, and related services.

Information submitted through the online store may be processed by Shopify in accordance with Shopify's own privacy practices and policies.

For additional information regarding Shopify's privacy practices, users may review Shopify's privacy documentation directly.

11. Third-Party Websites and Services

The Services may contain links to websites, applications, platforms, products, or services operated by third parties.

JamesJack does not control and is not responsible for:

third-party privacy practices;
third-party security practices;
third-party content;
third-party policies;
third-party terms and conditions.
Users should review the privacy policies and terms of any third-party services they choose to access.

12. Data Retention

We retain personal information only for as long as reasonably necessary to:

provide the Services;
maintain accounts;
fulfill orders;
provide customer support;
maintain design history;
comply with legal obligations;
resolve disputes;
enforce agreements;
protect our business interests.
Retention periods may vary depending on:
the type of information;
the purpose for which it was collected;
legal requirements;
operational needs.
When personal information is no longer required, we may delete, anonymize, aggregate, or otherwise de-identify such information.

13. Security

JamesJack maintains administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, disclosure, alteration, misuse, or destruction.

Examples may include:

encryption technologies;
secure communications;
access controls;
authentication mechanisms;
monitoring and logging systems;
data backup procedures.
However, no security measure is completely secure.
Accordingly, we cannot guarantee that personal information will never be accessed, disclosed, altered, or destroyed despite our efforts.
Users are responsible for maintaining the confidentiality of account credentials and should immediately notify JamesJack of any suspected unauthorized account activity.

14. International Transfers

The Services may be operated, hosted, processed, or supported from locations outside your state, province, or country of residence.

Personal information may be transferred to and processed in jurisdictions that may have different privacy laws than those applicable in your jurisdiction.

By using the Services, you acknowledge that your information may be transferred to, stored in, and processed in countries where JamesJack, its service providers, or technology partners operate.

Where required by applicable law, JamesJack will take reasonable measures intended to protect personal information during international transfers.

15. Children's Privacy

The Services are not intended for children under the age of 13.

We do not knowingly collect personal information from children under 13 years of age.

If we become aware that personal information has been collected from a child under 13 without appropriate authorization, we may take steps to delete such information.

Parents or legal guardians who believe a child has provided personal information may contact us using the contact information provided below.

16. Your Privacy Rights

Depending on your location and applicable law, you may have certain rights regarding your personal information.

These rights may include:

the right to access personal information;
the right to know what information we collect;
the right to request correction of inaccurate information;
the right to request deletion of personal information;
the right to obtain a copy of certain information;
the right to object to certain processing activities;
the right to withdraw consent where processing is based on consent;
the right to opt out of certain marketing activities;
the right to limit certain uses of personal information.
We may need to verify your identity before responding to certain requests.
We may decline requests where permitted or required by applicable law.

17. California and U.S. State Privacy Rights

Residents of California and certain other U.S. states may have additional privacy rights under applicable privacy laws.

Subject to applicable law, eligible individuals may have rights relating to:

access;
deletion;
correction;
portability;
opt-out of certain advertising activities;
limitation of certain data uses.
JamesJack does not sell personal information for monetary compensation.
However, certain advertising, analytics, or marketing activities may be considered "sharing" or "targeted advertising" under applicable privacy laws.
Users may exercise available privacy rights by contacting us using the information provided below.
JamesJack will not unlawfully discriminate against individuals who exercise privacy rights granted by applicable law.

18. Marketing Communications

We may send marketing and promotional communications where permitted by law.

Users may opt out of marketing emails by:

using the unsubscribe link contained in marketing emails; or
contacting JamesJack directly.
Even if you opt out of marketing communications, we may still send non-promotional communications relating to:
accounts;
purchases;
orders;
customer support;
legal notices;
operational updates.

19. Changes to This Privacy Policy

JamesJack may update this Privacy Policy from time to time.

When updates are made, we may:

revise the "Last Updated" date;
publish the updated Privacy Policy;
provide notice where required by law.
Continued use of the Services after an updated Privacy Policy becomes effective constitutes acceptance of the updated Privacy Policy.

20. Contact Information

If you have questions regarding this Privacy Policy or our privacy practices, please contact:

JAMESJACK LLC

14765 Caminito Porta Delgada

Del Mar, California 92014

United States

Email: support@jamesjack.us

Phone: +1 341 239 8858

Website: https://www.jamesjack.us