Return & Refund Policy
Last Updated: July 2026
This Return & Refund Policy explains how cancellations, refunds, returns, replacements, and fitment-related claims are handled for products and services offered by JAMESJACK LLC ("JamesJack," "we," "our," or "us").
Because many JamesJack products are custom-designed, custom-engineered, or manufactured according to specific customer vehicle information, our return and refund policy differs from standard retail return policies.
This Policy should be read together with our Terms of Service, Shipping Policy, and any written order confirmation, invoice, quote, or project-specific agreement provided by JamesJack.
1. General Policy
Many JamesJack products are made to customer specifications. Once an order or project reaches certain approval stages, cancellation and refund requests may be denied except where required by applicable law or expressly approved by JamesJack.
Customized products are generally not eligible for return or refund unless there is a verified manufacturing defect, shipping damage, or an error made by JamesJack.
2. Ready Designs Orders
Ready Designs are pre-designed wheel products offered by JamesJack, but each order is still reviewed and manufactured based on customer vehicle specifications.
After an order is placed, JamesJack may contact the customer to verify vehicle information, fitment requirements, and other relevant details.
Before JamesJack issues a final Order Confirmation, customers may request cancellation and receive a refund.
Once JamesJack issues the final Order Confirmation and the customer confirms the specifications, the order enters the production queue as a custom-manufactured product.
After Order Confirmation, cancellation and refund requests may be denied except where required by applicable law or expressly approved by JamesJack.
3. AI Custom Projects
AI Custom projects involve AI-assisted design, engineering review, 3D modeling, rendering development, project planning, and related professional services.
Design Approval and Deposit
Once a customer approves an AI Custom design concept and pays the required deposit, the deposit becomes non-refundable.
The deposit compensates JamesJack for work including design development, engineering review, feasibility evaluation, project planning, 3D modeling preparation, administrative work, and related professional services.
Final Production Approval and Final Payment
After engineering review and 3D modeling are completed, JamesJack may provide final production renderings or other approval materials for customer review.
The customer is responsible for carefully reviewing and approving the final production version before manufacturing begins.
Once the customer has approved the final production version and paid the remaining balance, the project is considered approved for manufacturing.
At that stage, the order becomes non-cancellable and non-refundable except where required by applicable law or where a fitment issue results solely from an error made by JamesJack.
4. Bespoke Projects
Bespoke projects involve individualized design consultation and development.
Unless otherwise agreed in writing:
consultation fees are non-refundable;
design fees are non-refundable;
project deposits are non-refundable once work has commenced.
Project-specific agreements may establish additional terms. If a project-specific written agreement conflicts with this Policy, the written project terms will control for that project.
5. Signature Products
Signature products are exclusive, limited-production, or one-of-one products.
Due to their unique nature and limited availability, Signature orders may be treated as final once accepted and approved by JamesJack.
Cancellation and refund requests may be denied after project approval, deposit payment, or production preparation.
6. Customer Responsibility for Vehicle Information
Customers are responsible for providing complete, accurate, and current vehicle information.
This may include, but is not limited to:
vehicle make;
model;
year;
trim level;
brake specifications;
suspension modifications;
body modifications;
aftermarket components;
wheel and tire modifications;
any other information that may affect fitment.
JamesJack is not responsible for fitment issues caused by inaccurate information, incomplete information, undisclosed modifications, aftermarket components not disclosed to JamesJack, installation errors, or use outside approved specifications.
In such cases, refunds, replacements, remanufacturing, or other remedies are not required.
7. Fitment Issues Caused by JamesJack
If a fitment issue results solely from an error made by JamesJack after receiving complete and accurate vehicle information from the customer, JamesJack will work with the customer in good faith to determine an appropriate resolution.
Such resolution may include:
correction of specifications;
replacement components;
remanufacture of affected products;
refund;
or another commercially reasonable remedy.
The specific remedy will be determined by JamesJack based on the circumstances of the project.
8. Manufacturing Defects
If a product arrives with a verified manufacturing defect, customers should contact JamesJack as soon as reasonably possible.
JamesJack may request photographs, measurements, installation documentation, packaging photos, or other information needed to evaluate the claim.
If JamesJack confirms a manufacturing defect, we may provide an appropriate remedy, which may include repair, replacement, remanufacture, refund, or another commercially reasonable solution.
9. Shipping Damage
Customers should inspect all packages promptly upon delivery.
If a shipment appears damaged, customers should:
notify JamesJack as soon as reasonably possible;
keep all original packaging;
photograph the package and product;
provide any requested documentation.
JamesJack will work with the customer and carrier to evaluate and resolve verified shipping damage claims.
10. Product Images, Renderings, and Production Variations
Renderings, visualizations, AI-generated images, mockups, photographs, previews, and other visual materials are provided for illustrative purposes only.
Actual products may vary from visual representations due to:
manufacturing processes;
engineering requirements;
structural requirements;
material characteristics;
finish application methods;
lighting conditions;
photography conditions;
display settings;
production tolerances;
other factors beyond JamesJack's reasonable control.
Such differences do not automatically constitute defects.
JamesJack may make reasonable modifications to designs as necessary to satisfy engineering, safety, manufacturability, durability, fitment, or production requirements.
Minor design refinements, engineering adjustments, production modifications, or manufacturing variations do not constitute grounds for cancellation, refund, or replacement.
11. Inspection and Notice Requirements
Customers should inspect products promptly upon receipt and before installation whenever reasonably possible.
Any alleged fitment issue, manufacturing issue, shipping damage, or material discrepancy should be reported to JamesJack as soon as reasonably possible.
JamesJack may request photographs, measurements, installation documentation, or other information reasonably necessary to evaluate the claim.
Failure to provide reasonably requested information may limit JamesJack's ability to investigate or resolve the issue.
12. Unauthorized Returns
Products should not be returned without prior written authorization from JamesJack.
Unauthorized returns may be refused, delayed, or returned to the sender.
Before returning any product, customers must contact JamesJack and receive return instructions.
13. Contact Us
For cancellation, refund, return, fitment, defect, or shipping damage questions, please contact us:
JAMESJACK LLC
14765 Caminito Porta Delgada
Del Mar, California 92014
United States
Email: support@jamesjack.us
Phone: +1 341 239 8858
Website: https://www.jamesjack.us