Shipping Policy

Shipping Costs

DDP international shipping is included with JamesJack wheel sets to supported destinations unless otherwise stated on the product page or at checkout.

DDP (Delivered Duty Paid) means JamesJack arranges transportation and covers applicable shipping, customs duties, and import charges included in the quoted or displayed purchase price.

Customers will not be charged additional shipping or import fees unless an exception is clearly disclosed before the order is placed.

Production and Delivery Time

Most JamesJack forged wheels are made to order.

Typical production time is approximately 2 weeks after the order and all required specifications are confirmed.

Wheels requiring special finishes, specialized manufacturing processes, or particularly complex designs may require additional production time.

Estimated total delivery time is approximately 6–8 weeks from order confirmation, including production and international transportation.

These timelines are estimates and may vary due to design complexity, finish, manufacturing requirements, vehicle specifications, destination, customs processing, carrier delays, holidays, or other circumstances outside our reasonable control.

If a significant delay occurs, we will contact the customer with updated information.

Order Confirmation

Production begins after the order is confirmed and all required vehicle and wheel specifications have been finalized.

For custom projects, engineering review or customer approval may be required before production begins. Any time required for design revisions or engineering approval is separate from the estimated production and shipping timeline.

Shipping Destinations

JamesJack ships to most international destinations.

If we are unable to ship to a particular location or if special shipping arrangements are required, we will notify the customer before production begins.

Tracking

Tracking or shipment information will be provided when available after the order leaves our production facility.

International shipments may involve multiple transportation providers, and tracking availability may vary during different stages of transportation.

Delivery Address

Customers are responsible for providing a complete and accurate delivery address.

If you need to change your shipping address, please contact JamesJack as soon as possible. Address changes may not be possible after an order has shipped.

Additional costs resulting from an incorrect or incomplete address provided by the customer may be the customer's responsibility.

Damaged or Missing Shipments

Please inspect your shipment upon delivery.

If your wheels arrive damaged, or if any part of the shipment is missing, contact JamesJack as soon as possible and provide photographs of the packaging, wheels, and shipping labels so that we can investigate the issue with the carrier.

Do not discard the original packaging until the issue has been resolved.

Delivery Delays

Delivery dates are estimates and are not guaranteed.

JamesJack is not responsible for delays caused by customs inspections, transportation disruptions, severe weather, carrier delays, government actions, or other circumstances outside our reasonable control.

We will assist customers with shipment inquiries whenever possible.

Contact

For questions about shipping or an existing order, please contact:

JAMESJACK LLC

14765 Caminito Porta Delgada

Del Mar, California 92014

United States

Email: support@jamesjack.us

Phone: +1 341 239 8858

Website: https://www.jamesjack.us